9-1-1 Regional Services
Toll free: 888-945-3940
Since 1987, the Texas Commission on State Emergency Communications (CSEC) has worked with Regional Councils to extend 9-1-1 services across the state. For background see: 30 years of 9-1-1
MRGDC’s 9-1-1 staff supports twelve 9-1-1 Call Centers serving a resident population of 170,000 in nine counties. Our largest cities of Eagle Pass and Del Rio are gateways to Mexico. We’re charged by state regulations with orchestrating the many agencies, local governments, telephone service providers, and equipment vendors that must work together well — to effectively deliver emergency response services to our communities.
9-1-1 systems and services are funded by monthly fees identified in telephone customer phone bills. A portion of those fees are also paid back to the telephone companies to support their 9-1-1 infrastructure including data centers, databases, networks, and contingency reroute architectures.
Here’s what we do.
- 9-1-1 funds are used to vector Law, Fire & EMS Responders to Emergencies quickly
- 9-1-1 fees collected by telephone companies are sent up to the State Comptroller
- then returned to our region proportionately by percent of the total state population
- by law, 9-1-1 fees may only be used up to the point where a caller contacts 9-1-1
- as governed by Texas Health & Safety Code & regulated by CSEC Policies and oversight
- We help integrate the region’s 9-1-1 networks including: landline, wireless, and VOIP
- via the many cell phone towers & telephone data centers that route 9-1-1 calls & location
- to primary or alternate Public Safety Answering Points (PSAPs) with caller contact info
- data which — automatically — includes “Who Called” and “Where From” to save time(!)
- and to get the nearest responders sent where most needed, during actual Emergencies
- CVCOG www.cvcog.org
- AACOG www.aacog.com
- STDC www.stdc.cog.tx.us
- LRGVDC www.lrgvdc.org
- PBRPC www.pbrpc.org
Key Challenges for 9-1-1 — “Same Data, Same Map, Same Sign”
- Landline/VOIP Phone locations registered in the state’s confidential 9-1-1 Database.
- Maps kept current so that dispatch & responders are on the same page.
- Addresses for homes & businesses clearly posted and visible from the road.
- Street signs in place, visible, match maps, and are well maintained.
- Location data of emergencies automatically relayed to dispatchers & responders.
- 9-1-1 call transfers minimized to reduce response times and errors.
- Telephone companies encouraged to notify customers of both their 9-1-1 and billing addresses.
- Anonymous calls minimized and malicious calls detected for the safety of responders & the public.
- Actual location sent to 9-1-1 for an office, floor, or building – instead of the main office address.
- Cell tower poor call reception or bad call location detected – and public educated about limitations.
- 9-1-1 Systems modernized to keep pace with wideband, network, and smart phone technologies.
- Identify those abusing 9-1-1 services, or using 9-1-1 without paying 9-1-1 fees.
- Street Addressing Guides
- Radio Interops
- Texas 9-1-1 – Kari’s Law
- NASNA – National Association of State 9-1-1 Administrators
- Poison Control (Texas)
- PUC – Public Utilities Commission
- ESIF – Emergency Services Interconnection Forum
- Industry News (note: Tribal)
9-1-1 Standards & Associations
- NENA Standards
- TENA – NENA Texas Chapter
- APCO Standards
- Texas APCO
- NFPA 1221 “Installation, Maint., & Use of Emergency Services Comm. Systems”